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 How to Use a Computers Web Browser to Manage Your Appointments

1. How to schedule your first appointment.
Any modern web browser will work to make and manage your RCS appointments. We would suggest using either Google Chrome, Apple Safari, or Mozilla Firefox.
Find the blue MENU button in the top-left corner of the RCS website. When the MENU expands, click on "Schedule an Appointment."
Once you are on the Schedules page of our website, select the NEW appointment scheduler. A new browser window will open.
Since this is your first appointment with us, please select one of the FIRST appointment types. Doing so will help our staff to be ready for you when you come in. This is how you receive maximum benefit from your first appointment with us.
After you select an appointment type, you should select "Continue booking" if this is your first appointment. You can work on booking multiple appointments (or services) at some later time, but for now, let's get your booking profile all set up.
On the next screen, you will select the counselor that you were paired with when you called our office and spoke to one of our amazing client ambassadors.

Next, pick an available day and time for your appointment. You will notice that the days in BLUE are days when that counselor has openings.

Complete your booking by entering your individual information such as: first and last name, email address, phone number, etc. The more information you share with us, the better we can serve you and contact you if needed. We will always keep your data private. You can
read our Privacy Policy here.

Lastly, before completing your booking, you will need to agree to our cancelation policy and enter a valid credit card to hold your appointment. Keep in mind that nothing will be charged until the day of the appointment.

You will receive an email confirmation once you have successfully completed the booking process. Be sure to look for the confirmation email. If you haven't received a confirmation email within an hour or so, please check your emails spam folder (since you haven't received email from us before).
2. How to cancel an appointment.
Find the blue MENU button in the top-left corner of the RCS website. When the MENU expands, click on "Schedule an Appointment."
Once you are on the Schedules page of our website, select the NEW appointment scheduler. A new browser window will open.
Sign in to your scheduling account by clicking on the "Sign in" link in the top-right corner of the scheduling page.
After you sign in, click on the "Appointments" button to see your appointments. You will be able to see both upcoming appointments as well as past appointments on the Appointments page.
From this screen, simply scroll to the appointment you wish to cancel and click on the "Cancel" button. You will be asked to confirm your choice and will be given immediate feedback that the appointment has been canceled. Both you and your counselor will also receive an email verifying the cancellation was successful.

 How to Use Your Mobile Device to Manage Your Appointments

3. How to schedule your first appointment.
We have worked hard to make it easy for you schedule your own appointments when it is convenient for you, not only when our staff can take your phone call.

On an Apple iPhone or Google Android device, clink on the appropriate image below to be taken to the store where you can download our app for free.
After the app downloads to your device, find the app and open it. The home screen of the app will look like the first picture below.

Select "1. Book appointment now." Since this is your first appointment with us, please select one of the FIRST appointment types. Doing so will help our staff to be ready for you when you come in. This is how you receive maximum benefit from your first appointment with us.
After you select an appointment type, you should select "Continue booking" if this is your first appointment. You can work on booking multiple appointments (or services) at some later time, but for now, let's get your booking profile all set up.

On the next screen, you will select the counselor that you were paired with when you called our office and spoke to one of our amazing client ambassadors.
Next, pick an available day and time for your appointment. You will notice that the days in BLUE are days when that counselor has openings.

On the next screen, look for "Enter your details here" to setup your booking profile for the first time. Complete your booking by entering your individual information such as: first and last name, email address, phone number, etc. The more information you share with us, the better we can serve you and contact you if needed. We will always keep your data private. You can
read our Privacy Policy here.

Lastly, before completing your booking, you will need to agree to our cancelation policy and enter a valid credit card to hold your appointment. Keep in mind that nothing will be charged until the day of the appointment.

You will receive an email confirmation once you have successfully completed the booking process. Be sure to look for the confirmation email. If you haven't received a confirmation email within an hour or so, please check your emails spam folder (since you haven't received email from us before).
4. How to cancel an appointment.
Open our Restoration Counseling Service app on your mobile device. Click the "Book appointment now" link and sign in with your email address and password.

Once you are signed in, you will notice two navigation menus (called hamburger menus) in the top-left corner. We don't need the top one right now since that would take you back to the main screen where you will have to login again. Instead, click on the lower, smaller hamburger menu and a blue menu list will come out from the left side of the screen.
At the top of that menu will, you will see the work "Hi" flooded by your name. Click there to be taken to your booking account.
On the next screen, click on the large "Appointments" button to see any of your future and past appointments.
From this screen, simply scroll to the appointment you wish to cancel and click on the "Cancel" button.

You will be asked to confirm your choice and will be given immediate feedback that the appointment has been canceled. Both you and your counselor will also receive an email verifying the cancellation was successful.

When you trust Restoration Counseling Service with your contact information, we take that trust very seriously. We will only use your personal information to contact you. We will never sell your information to other parties since that would undermine any trust we desire for you to have in us. See more on our Privacy Policy page.