Online Scheduler Help for BOOKER
(click on any heading for more info)
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How to Use a Web Browser to Manage Your Appointments From Any Device

1. How to schedule your first appointment.
Any modern web browser, on either a desktop computer or handheld device, will work to schedule and manage your Booker appointments. We would suggest using either Apple Safari, Google Chrome, or Mozilla Firefox.
Find the blue MENU button in the top-left corner of the RCS website. When the MENU expands, click on "Schedule an Appointment."
Once you are on the Schedules page of our website, select the NEW appointment scheduler. A new browser window will open.
Since this is your first appointment with us, please select one of the FIRST appointment types. Doing so will help our staff to be ready for you when you come in. This is how you receive maximum benefit from your first appointment with us.
After you select an appointment type, you should select "Continue booking" if this is your first appointment. You can work on booking multiple appointments (or services) at a later time, but for now, let's get your booking profile all set up.
On the next screen, you will select the counselor that you were paired with when you called our office and spoke to one of our amazing client ambassadors.

Next, pick an available day and time for your appointment. You will notice that the days in BLUE are days when that counselor has openings.

Complete your booking by entering your individual information such as: first and last name, email address, phone number, etc. The more information you share with us, the better we can serve you and contact you if needed. We will always keep your data private, we promise. You can read our Privacy Policy here.

Lastly, you will need to enter a valid credit card number to hold your appointment. You will also need to confirm that you understand our 24-hour cancelation policy and to keep your credit card on file within your account (and encrypted for your safety). Your card may be charged up to $1.00 and then refunded that same amount on the same day to verify that the your credit card is valid. Our staff does not make these validation transactions, they occur at the processing and gateway levels.

Rest assured that you will not be charged for your counseling session until the day of your appointment.

You will receive an email confirmation once you have successfully completed the booking process. Be sure to look for the confirmation email. If you haven't received a confirmation email within an hour or so, please check your email spam folder (since you haven't received email from us before).
2. How to cancel an appointment.
Find the blue MENU button in the top-left corner of the RCS website. When the MENU expands, click on "Schedule an Appointment."
Once you are on the Schedules page of our website, select the NEW appointment scheduler. A new browser window will open.
Sign in to your scheduling account by clicking on the "Sign in" link in the top-right corner of the scheduling page.
After you sign in, click on the "Appointments" button to see your appointments. You will be able to see both upcoming appointments as well as past appointments on the Appointments page.
From this screen, simply scroll to the appointment you wish to cancel and click on the "Cancel" button. You will be asked to confirm your choice and will be given immediate feedback that the appointment has been canceled. Both you and your counselor will also receive an email verifying the cancellation was successful.
3. How to view your appointments.
Find the blue MENU button in the top-left corner of the RCS website. When the MENU expands, click on "Schedule an Appointment."
Once you are on the Schedules page of our website, select the NEW appointment scheduler. A new browser window will open.
Sign in to your scheduling account by clicking on the "Sign in" link in the top-right corner of the scheduling page.
After you sign in, click on the "Appointments" button to see your appointments. You will be able to see both upcoming appointments as well as past appointments on the Appointments page.
From this screen, you will be able to see all future appointments that have been scheduled. Easy, right? 👍🏼

By the way, once you can see your appointments on this screen, you can also cancel them from there if needed.

Online Scheduler Help for SIMPLE PRACTICE
(click on any heading for more info)
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How to Manage Your Appointments From Any Device

(Although making appointments from an iOS device is the simplest. More details below)
1. Speak with your new counselor/therapist first.
To get started, be sure to call our office at 909-255-1250 and talk to one of our helpful client ambassadors first.
This is how we help you to get connected with the best fit for your unique situation and get connected with a counselor who is accepting new clients.
After you have talked to your counselor (a free consultation call), your new Simple Practice counselor should send you an email link to get you started with your booking profile and your first appointment with them.

It is important that you add a credit card to your profile to hold your appointment, and so your counselor can charge your card following your session together.
Using the "SIGN IN" link that was emailed will open a web browser on your device (whether desktop or mobile) and prompt you to make your first appointment and complete your booking profile.

For an individual, you should select a one-hour first appointment. For a couple, a two-hour first appointment will be the most beneficial and what your counselor will expect you to schedule so that you can make some progress in your first session. (If you cannot do a two-hour first session as a couple, be sure to let your counselor know this so you are on the same page with regard to expectations.)
Finish setting up your appointment profile, add your credit card, then click "REQUEST APPOINTMENT."
Usually, within 24 hours, you will receive a confirmation that your request has been accepted.

Your first appointment is secure and your appointment profile is complete.

Be sure to complete any forms that your counselors will send you prior to your first meeting together. This is to maximize what you can accopmlish during your first appointment.
2. How to make an ongoing appointment using the Simple Practice client app for iOS.
First, download the Simple Practice Client Portal app to your iOS device by searching for it in the App Store or by using the link provided below.

Simple Practice Client App
https://apps.apple.com/us/app/simplepractice-client-portal/id1466793305

Look for the green butterfly icon, as shown below.
Enter your email address. Be sure to use the same email address that your counselor used to invite you to make an appointment and set up your appointment profile.

It is very important to use the same email address since this is how Simple Practice will recognize you.

After entering your email address, tap on the SEND LINK button.
You will be directed back to the Simple Practice app where you will need to acknowledge the terms by agreeing and tapping on the SUBMIT button.

Next, you will be asked if you want to allow notifications on your device. It is almost always a good idea to allow notifications for the Simple Practice app since this is how you will know when your appointments are accepted.
At this point, the Simple Practice app will pre-populate with the name(s) of any Simple Practice clinicians you are seeing using that email address.

Select the clinician's name and the service, typically a one-hour appointment.

The next few screens will allow you to select a date and time, then submit. That's it!
3. How to make an ongoing appointment with your Simple Practice clinician using a web browser (desktop and laptop computers, Android devices, etc.).
Go to your clinician's profile page on our group website at https://RestorationCS.com.

Use the blue MENU in the top-left corner of the website, then scroll down to "Your Counseling Team," then click on your counselor's name. This will take you to their profile page, where you will find a unique link to their Simple Practice schedule.
Once you are on your counselor's profile page, scroll down to the "Contact Info" section, where you will find a kink to Simple Practice. Click on that link.
Once on your counselor's Simple Practice sign in page, you will need to enter the same email address you used with your counselor to set up your appointment profile.

If, after clicking the SEND LINK button, you do not receive an email within several minutes, you have either mistyped your email address on the website, or you used a different email address that is not registered.

Contact your counselor if you are not sure since they are the only ones with access to your Simple Practice account. Our office staff, including our client ambassadors, do not have Simple Practice access.
Once you receive an email link, you will be able to make some appointments.

The next time you need to make additional appointments, you will need to request a new link to sign in. This is a security feature of Simple Practice that protects your personal account data. 🔐

When you trust Restoration Counseling Service with your contact information, we take that trust very seriously. We will only use your personal information to contact you. We will never sell your information to other parties since that would undermine any trust we desire for you to have in us. See more on our Privacy Policy page.