We do not bill any insurance companies. There are several reasons for this and they benefit you (our clients) in very important ways.
We are a fee-for-service counseling office, which means that you pay for service when you come in and we do not file insurance claims on your behalf. Nevertheless, if you decide to file your own claim for reimbursement from your insurance company, we will be happy to provide you, as a courtesy, with the super-bill* you will need. In this scenario, you are dealing with your insurance company instead of us. Many of our current clients do this. We recommend that you contact your insurance company in advance to see if they will reimburse you for "out-of-network counseling" or "out-of-network neurofeedback" if this is important to you.
Also, by having you fill out and mail the insurance claim form instead of us, we can keep our rates reasonable. This arrangement also allows our counselors to spend more time in session with you instead of filling out insurance forms! Most other counselors will give you 40-45 minutes for an appointment, at Restoration Counseling Service you will get nearly 55 minutes every time! That's about 25% more time working for you. The truth is that we don't enjoy filling out those forms any more than you do, but do you really want to pay someone else to fill out your forms or to focus on solid, helpful counseling? We agree.
Because we don't divert our attention to deal with insurance companies, you will benefit from shorter waiting room times, more focused attention from your counselor, longer appointments, and overall better care. Furthermore, when insurance companies are involved, their needs and procedures often become the driving force of the counseling, not what is in the best interest of you, our client. Do you want your counselor spending their time meeting the needs of your insurance company or answering solely to you?
Additionally, many insurance companies will have a set number of sessions they allow per diagnosis. In other words, if your marriage is in trouble the insurance company may allow you 6 sessions of marriage counseling per their policy. How can they determine that you need 6 sessions when they don't even know what your specific challenges are or the magnitude of those challenges? This is like an auto mechanic who has never seen your car saying that an oil change will fix your car after the transmission fell out!
Lastly, some insurance companies do not cover Associate Marriage and Family Therapists. We do have several associates at RCS. If you plan to get reimbursement from your insurance company, be sure you know how they handle reimbursement for associates on our staff as well.
In summary, we do firmly believe that your counseling needs are best determined by you and your counselor only, without an insurance company in the middle.
*If you would like to request a super-bill, you must initiate this with your counselor. We suggest that you request a super-bill for no fewer than 4 appointments since including less than 4 will multiply the time needed from everyone involved (our office staff, your counselor, any supervisors at RCS, and you). Once you have made your request, and the counselor notifies our client ambassadors of the proper coding for your super-bill (length of time may vary depending on counselors work schedules, vacation time, etc.), we will put your super-bill together and work on getting the signatures required to complete the document your insurance company will need. It may take up to another week to get the signatures required and insurance companies often require multiple signatures per super-bill. We appreciate your patience and we will do our best to get the completed super-bill to you in a timely manner. This whole process could take us up to four weeks. Also we can only provide super-bills for sessions during the previous 12 months.